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Excellent Customer Service
posted by GJ on April 5, 2007 @ 3:38PM
I am posting to indicate my extreme pleasure with Suncast Corporation. Who is Suncast? They make hose reel carts, like the kind you can find in Home Depot and Lowe's...mine is called the Hosemobile.
Anyhow, the inlet pipe decided to pop right off the other day. I couldn't figure out how to put it back in, and nothing appeared broken. So, I emailed their parts department about the problem on 4/3.
I got a reply the very next day, and it was very well written. They explain what likely happened, and the part # in case I found the part broken when I reassemble it. In order to facilitate my taking it apart (it comes fully assembled), they gave me full disassembly instructions and highlighted the parts regarding the item I was trying to fix, since there are some particular call-outs they didn't want me to miss.
That's what I call EXCELLENT customer service. I'd buy another product from them in a second.
| Tags: company, review, support
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